{"product_id":"it-field-kit-module-7","title":"IT Support Field Kit Module 7: Team Lead Layer","description":"\u003cp\u003eFor whoever is responsible for the queue rather than answering it. Eleven printable pages.\u003c\/p\u003e\n\u003cp\u003eShift schedule and coverage. A volume and first contact resolution tracker, with notes on reading the numbers honestly. A ticket quality review that scores the ticket, not the technician. A one-to-one template.\u003c\/p\u003e\n\u003cp\u003eAnd three templates that turn one person's knowledge into the team's: runbook, knowledge base article and standard operating procedure. When your best tech gives notice, this is the page you'll wish you had filled in.\u003c\/p\u003e\n\u003ch3\u003eWHAT YOU GET\u003c\/h3\u003e\n\u003cp\u003eUS Letter and A4, both files included, identical content. Undated and unnumbered, so pages get reprinted rather than photocopied. Prints clean in black and white. Every future version included at no extra cost.\u003c\/p\u003e\n\u003cp\u003eSingle-user licence: one person prints and uses it. For a site or a team, the Complete System is sold with a facility licence.\u003c\/p\u003e\n\u003ch3\u003ePART OF A SET\u003c\/h3\u003e\n\u003cp\u003eThis is one of seven modules. The Complete System collects all seven in a single 67-page PDF with continuous numbering and a contents page, for $79, which is $54 less than buying the modules separately.\u003c\/p\u003e","brand":"Deadrise Press","offers":[{"title":"Default Title","offer_id":46196291141767,"sku":"DP-FK-M7","price":19.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0772\/6596\/1095\/files\/m7-01-main.jpg?v=1792095203","url":"https:\/\/shop.deadrisepress.com\/products\/it-field-kit-module-7","provider":"Deadrise Press","version":"1.0","type":"link"}